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VisionWare is now Civica 


VisionWare is now Civica

VisionWare joined the Civica Group in May 2018. From Monday 11th February 2019 all of our US business operations will be rebranded and will continue to deliver you a great experience under the Civica brand and identity.

Civica is a market leader in cloud software, digital solutions and managed services - helping organizations around the world transform the way they work.

To find out more about our Master Data Management (MDM) solution, MultiVue, please visit www.civica.com/multivue-us 
Please note, this page will automatically redirect to the Civica webpage in 10 seconds.

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Privacy Policy

At VisionWare we are committed to protecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@visionware.com or by writing 275 Grove Street, Suite 2-400 Newton, MA 02466 or 105 West George Street Glasgow G2 1PB, UK.

Information We Collect.

The types of personal information we may collect include name, email address, postal address, telephone number or your opinions about a product, service or an issue.

We also gather general information about the use of our website, such as which pages are visited most frequently. We only use anonymous information and statistics which do not identify individual visitors. This information helps us improve the services and information we offer on our website. We may use service providers to help us collect and analyze this information.

If you choose to fill out a form on the visionware.com site, we or our third-party collectors such Hubspot and Leadlander, will collect your personal information. We may send you emails containing blog posts, case studies, marketing information once you opt-in using the various sign-up or contact us forms throughout the visionware.com website. If you wish to stop receiving these e-mails, you may opt-out at any time by changing your mailing preferences.

VisionWare has opted-in to ‘The LeadLander Contact Network’. LeadLander is a web analytics tool, similar to Google analytics. However, The LeadLander Contact Network pools together contact information collected through any origsoft.com forms or email campaigns and any other LeadLander opted-in website forms or email campaigns to identify a visitor to the visionware.com website. Whenever a visitor goes to ANY LeadLander opted-in website, LeadLander can display the visitor by their name and email address in its reports.

How We Use Your Information.

We use the information we collect to provide you with the marketing information on services or products you have requested, to respond to your questions, and to help our partners improve their online communications with you. If you have indicated that you do not wish to be contacted, we will not send you marketing information, but may still respond to you if you submitted a question or request for demo. When you register with us, we will create a user account, so when you come back and want to fill out a form, your information will be pre-populated for your convenience.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity.

How We Share Your Information.

Personally identifiable information: VisionWare will not rent or sell your personally identifiable information to others. We may store your personal information in locations outside the direct control of VisionWare (for example, on servers or databases co-located with hosting providers). Any personally identifiable information you wish to make publicly available on our site, such as posting comments on our blog page, will be available to others. If you remove information that you have made public on our site, copies may remain viewable in cached and archived pages of our site, or if other users have copied or saved that information. The third-party application, Hubspot, manages our website and our blog. To learn how the third-party application uses your information, please review their privacy policy.

Non-Personally Identifiable Information: We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, number of clicks, etc.) with interested third parties to help them understand the usage patterns for VisionWare products and those of our partners.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganization, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Storage and Processing.

Your information collected through forms that fill out on our website, may be stored and processed in the United States, Europe or any other country in which Hubspot, a third-party application, or its subsidiaries, affiliates or service providers maintain facilities. Hubspot may transfer information that we collect about you, including personal information, to affiliated entities or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from the U.S. law, please note that we will not transfer information, including personal information, to a country and jurisdiction that do not have the same data protection laws as your jurisdiction.

Your Choices.

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do and our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by mail if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@visionware.com or 855 800 4360 (toll free) in the United States and 0141 285 7150 in the United Kingdom.

How We Protect Your Information.

VisionWare is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to VisionWare or guarantee that your information submitted on the VisionWare site may not be accessed, disclosed or altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as personal information) on our registration or contact forms, we encrypt that information using secure socket layer (SSL) technology. No method of the transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have questions about security on our site, you can contact us at info@visionware.com.

Use of Cookies.

Like many other websites, the VisionWare website uses cookies. 'Cookies' are small pieces of information sent by a web server to your computer and stored on your hard drive to allow that website to recognize you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalized service. The use of cookies does not give us access to the rest of your computer or to personal information about you. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer. Turning cookies of may result in a loss of functionality when using our website. Further information on deleting or controlling cookies is available at www.AboutCookies.org.

We also work with Google Analytics to monitor use of our website. Google Analytics use cookies to gather statistics about our visitors, such as where you come from before entering our website, which pages you look at on our site and where you go afterwards. Information collected in this way is anonymous and does not identify individual visitors. This information allows us to improve our website and the services we provide. For more information about Google Analytics, please see their privacy policy.

How We May Disclose Your Information to Other Organizations.

As indicated above, we may pass your information to our partners, agents and associated organizations and, if you have consented, to other organizations who share our objectives. Some of our service providers may be located outside the US in countries or jurisdictions which do not provide the same level of protection for personal information. If we do transfer any personal information outside the US, we will ensure that appropriate steps are taken to protect that information.


We may need to disclose your information if required to do so by law or in response to a court order or request from a law enforcement agency.

Your Consent.

By providing us with your personal information you consent to the collection and use of that information for the purposes and in the manner described in this Privacy Policy.


Our website may include links to websites run by other organizations. We are not responsible for the privacy practices of other organizations’ websites, so you should read their privacy policies carefully.

Right of Access.

You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. If you wish to exercise these rights, please contact us.


If your personal details change, please help us to keep your information up to date by notifying us at info@visionware.com or 275 Grove Street, Suite 2-400 Newton, MA 02466 or 105 West George Street Glasgow G2 1PB, UK.

Review of this Policy.

We keep this Policy under regular review. This Policy was last updated in May 2018. 

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