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VisionWare is now Civica 


VisionWare is now Civica

VisionWare joined the Civica Group in May 2018. From Monday 11th February 2019 all of our US business operations will be rebranded and will continue to deliver you a great experience under the Civica brand and identity.

Civica is a market leader in cloud software, digital solutions and managed services - helping organizations around the world transform the way they work.

To find out more about our Master Data Management (MDM) solution, MultiVue, please visit www.civica.com/multivue-us 
Please note, this page will automatically redirect to the Civica webpage in 10 seconds.

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Meet GDPR compliance requirements by enabling a single view of the individual

With under a year to go until the enforcement date deadline of 25 May 2018, this is the time that those organizations in non-compliance will face heavy fines. Under GDPR organizations in breach of GDPR can be fined up to 4% of annual global turnover or €20 Million (whichever is greater). There is a tiered approach to fines for example, a company can be fined 2% for not having their records in order (article 28), not notifying the supervising authority and data subject about a breach or not conducting impact assessment.

The EU General Data Protection Regulation replaces the Data Protection Directive and is designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy. GPDR makes its applicability very clear - it will apply to the processing of personal data by controllers and processors in the EU, regardless of whether the processing takes place in the EU or not.

How Master Data Management delivers GDPR Compliance

VisionWare’s MultiVue MDM engine enables organisations to create a single and complete view of the individual or “Golden Record” from disparate data sources and this feature delivers the ability to comply with many aspects of GDPR regulations. Without MDM trying to comply to GDPR will be resource intensive with many manual rather than automatic procedures.

MultiVue is an “Out of the box” product with preconfigured GDPR data model with a number of predefined reports ensuring the rapid delivery of an operational system within 12 weeks. The services from MultiVue can be consumed by CRM systems, Online Portals or any line of business systems.

GDPR is about creating a best practice data management strategy which gives an organisation the foundation for improving the way they conduct business using quality data, this is reflected in customer service initiatives, improved upselling and cross selling, digital transformation/channel shift and social service provision.

What our customers are saying

The City of Wolverhampton Council has already achieved an initial single view of its customers with VisionWare, so we will look to leverage MultiVue further to support and enable our GDPR compliance in potentially five of the 12 steps in the ICO’s plan.

Andy Hoare, Head of ICT, City of Wolverhampton Council

MDM and VisionWare's MultiVue help organisations address five important steps on the journey to GDPR compliance

Our MultiVue MDM solution enables organizations to identify where information is retained in disparate data sources, it creates a single and complete view of the individual by aggregating demographic information.

A pragmatic way of dealing with the GDPR deadline is following the 12 steps as set out by the Information Commissioners Office (ICO) - Preparing for the General Data Protection Regulation (GDPR): 12 steps to take now. VisionWare MultiVue’s capabilities focus specifically on helping organisations meet five of the 12 steps: individuals’ rights, subject access requests, consent, children and data breaches.

  • Individuals’ rights - You should check your procedures to ensure they cover all the rights individuals have, including how you would delete personal data or provide data electronically and in a commonly used format.
  • Consent - You should review how you seek, record and manage consent and whether you need to make any changes. Refresh existing consents now if they don’t meet the GDPR standard.
  • Data breaches - You should make sure you have the right procedures in place to detect, report and investigate a personal data breach.
  • Subject access requests - You should update your procedures and plan how you will handle requests within the new timescales and provide any additional information.
  • Children - You should start thinking now about whether you need to put systems in place to verify individuals’ ages and to obtain parental or guardian consent for any data processing activity.
Download the advisory note

Download the advisory note

In our advisory note, we explain in detail how MultiVue helps organisations address each of the steps described above and meet their GDPR compliance requirements in confidence. Download your copy today and start your journey to GDPR compliance.

Download the advisory note

What our customers are saying

We look to leverage VisionWare’s Master Data Management (MDM) approach as part of our GDPR compliance strategy, with MDM uniquely helping us deliver in the areas of individuals’ rights, subject access requests and consent/data usage permissions.

Anna Zollino-Biscotti, Senior Information Governance Manager, City of Wolverhampton Council

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