Civica’s Authority EasyPay is the easiest way for your customers to pay their utility bills. Customers can choose from a variety of payment options such as ACH, debit/credit card via text, phone or online.
Authority EasyPay’s electronic bill payment and presentment (EBPP) helps save money through reducing the use of paper, while at the same time increasing the convenience of the customer’s payment experience.
Enhancements to Cloud-based Authority EasyPay are rolled out automatically without the need for disruptive patch installations.
- Reduced customer service workload
- Increased speed and volume of collections
- Improved security
- Customers choose their preferred payment option
- Lower operation costs through fewer printed bills
- Registration not required as the guest payment option allows for quick access to their utility bill
- Reduce shut-offs through proactive reminders
Previously our customers were paying a 3.4% credit card processing fee. Now, with EasyPay there is only a flat fee of $1.95 per transaction. That equates to a significant saving for the majority of our 19,000 customers
Melissa Skipworth, Office Manager, Madison Suburban Utility District