Annual Review 2018


Regulated Markets







Regulated markets

Civica is a growing supplier to a wide range of organisations in regulated markets, including travel & transport, financial and legal services, pension administration and utilities, helping to deliver better services and increased productivity.



pension payments each month

Online travel platform for



Systems to manage


mobile assets

Financial Services

From digital strategy consulting, data analytics and automation to the design and development of secure end-to-end digital solutions, Civica is helping the financial services sector to transform customer experience, operational efficiency and risk management.

The business continued to build on its established position with digital consulting, project services and on-site resources for customers including Nationwide Building Society, the Bank of England and a leading international prepaid services organisation.


Civica’s Universal Pensions Management (UPM) software provides a single integrated system for pension administration and payroll. It is widely used in both public and private sectors to automate processes and ensure compliance for all types of schemes, processing more than 1 million pensioner payments each month.

With increasing demands on pension scheme providers and increasing focus on member engagement, the company delivered a good performance. As in other sectors, Civica extended cloud-based solutions, such as for the Superannuation Arrangements of the University of London (SAUL), to support services across 50 institutions.

Building on a strong track record, we grew the use of UPM, notably to support administration of the Local Government Pension Scheme where it is used to calculate benefits for over 2 million members. New contracts included further agreements with, among others, West Yorkshire Pension Fund and Hampshire County Council, which also took on administration of the West Sussex Pension Fund.

In addition to large-scale implementations, including a new platform for the Pension Protection Fund’s Financial Assistance Scheme, we progressed new developments and innovations. These include robotic processing to further automate routine tasks, using machine learning and AI to speed up administration and improve data insight, and digital portals to improve member engagement.

Legal & Records

Civica supplies legal software and digital solutions to over 180 customers in both public and private sectors. These solutions underpin improved productivity for legal teams and high quality services that clients can access quickly and easily, and during the year benefitted from new mobile apps.

Progress with customers included, among others, a shared services partnership between Brighton and Hove City Council and the county councils of East Sussex, West Sussex and Surrey. The company was also selected by the Solicitors Regulation Authority to provide digital applications development as part of a wider ransformation programme.

Civica is the leading supplier to the Coroners market, and sustained momentum with 8 new customers for its case management software. A new Registrars solution was also developed in the year in response to market demand.

Travel & Transport

The Group expanded software, digital solutions and  managed service activities with organisations including FirstGroup and the Rail Delivery Group, the latter for ongoing provision of a large scale cloud-based product management system. Civica also signed a new contract to provide contact centre services alongside the Network Rail Digital team.

Civica also supplies the market-leading Tranman fleet management software. Harnessing new technologies,the software delivers cost and utilisation benefits for operators of essential and high-value fleets from Eddie Stobart to the Metropolitan Police.

An approved supplier for the Driver and Vehicle Standards Agency’s Earned Recognition scheme, Civica’s solution allows operators to monitor their performance easily and automatically submit reports to the DVSA, resulting in fewer inspections while ensuring vehicles comply with legislation.

Service-led engagements also ranged from cloud-based services for heavy equipment transport operator FTX Logistics to software asset management for Associated British Ports.


Civica supplies expert services and customisable products that deliver applications more quickly and cost effectively.

The company offers development services for the provision and support of operational support systems, together with the WanStaX portfolio of licensable software components. The latter enables rapid development of next-generation networks globally including Carrier Ethernet and Gfast, the ultra-fast broadband standard.

Civica continues to support long-term partnerships including Sckipio, Microchip and Virtual Access. Providing a variety of telecoms-based solutions over 10 years, our combination of expertise and the WanStaX product capabilities has enabled Virtual Access to support its full life-cycle legacy migration services on a number of key projects.