Annual Review 2018


Housing & Community Protection







Housing & community protection

Civica is the leading software partner for the social housing, community protection, emergency services and transport sectors, helping to support vital services and safeguard people and places.



social housing providers and 5 million tenants

Software for more than


regulatory services

Critical technology for


police and emergency services

Social Housing

Civica has established a market-leading capability in the social housing sector supporting vital services for 5 million tenants. During the year the business delivered a strong performance led by sustained momentum for Cx, our cloud-based digital housing platform.

New wins included 12 Cx Housing contracts across the country from LiveWest, one of the largest housing groups in the south west, to West of Scotland Housing Association and North & East Housing Association in Ireland. We successfully launched the product into Australia, securing initial customers including BaptistCare, which supports people across New South Wales and the Australian Capital Territory.

Providing a complete housing platform, the business also gained further product sales in conjunction with Cx for our cloud-based asset management, housing options and community care software. New agreements included integrated housing and asset management for the Community Housing Group and Alliance Homes Group, the latter combined with our Coldharbour community care software to support its ambitious expansion plans with a flexible cloud platform.

Following the integration of Abritas in 2017, Civica continued to make progress with web-based software for pre-tenancy services. Responding to new legislation, software to support the Homelessness Reduction Act was taken up by more than 60 customers.

Customers continued to deploy new systems including Cx programmes for, among others, Orwell Housing, Central & Cecil Housing Trust and EPIC Housing, the latter choosing an integrated solution comprising also cloud-based FinancialsLIVE software. At Prospect Community Housing, a new tenant portal saw 35 per cent of tenants using self-service within 3 months. We also advanced our development strategy, with Cx designed to easily adapt for new technologies such as connected devices, automation and AI.

Community Protection

The Group helps to safeguard people and places through regulatory, environmental and public safety solutions. During the year the business continued to progress development of our latest cloud-based software for the sector on the proven Cx platform. Cx Regulatory Services is designed as an integrated application to improve citizen engagement, streamline management and support an agile workforce across licensing, community safety, environmental health, trading standards and private sector housing functions.

Customers committing to the new digital platform included Durham County Council, one of the UK’s largest authorities,as part of its wider digital transformation programme to encourage citizen self-service and to increase productivity across multiple departments.

Take up of new Cx Licensing software included Redcar & Cleveland Borough Council and Rugby Borough Council, the latter also signing up in the year for the complementary Cx Housing.

Police & Emergency Services

In the UK and Ireland Civica provides software and digital solutions used by more than 100 police and emergency services. These range from specialist applications such as automatic number plate recognition to transformational programmes to enable digital policing.

Underpinned by a security-cleared team and Police Assured Secure Facilities, Civica’s Digital division combines provision of national systems such as the cloud-based Collision Reporting & Sharing system currently used by over 20 forces, with support for individual customers including Surrey & Sussex Police, Kent Police and the Police Service of Northern Ireland (PSNI).

In a multi-million pound contract PSNI chose Civica to deliver its new Criminal Justice Data Sharing platform. The new system will support information sharing between the police, the Public Prosecution Service, prison and forensic science services, joining together multiple pre-existing systems into one integrated solution to streamline processes and drive efficiency.

With the National Enabling Programmes rolling out a national Microsoft Office 365 platform to forces in support of the Policing Vision 2025, we also launched a new programme to assist forces to prepare for the opportunities presented.

The Group continued with new software developments, including Intercept, a mobile solution which allows agencies to capture, monitor and analyse ANPR data in real time and to respond rapidly to vehicles of interest. Supporting improved fleet safety and efficiency, new agreements for our market-leading Tranman software included the Northern Ireland Fire & Rescue Service and the Northern Ambulance Alliance, the latter helping to save £1 million for the partnership of the North East, North West and Yorkshire Ambulance Services.

In the US Civica holds a leading position in the public safety and justice markets in Ohio. Strong partnerships with the State of Ohio, Department of Public Safety, and the Ohio Supreme Court have positioned Civica US as a trusted partner in these critical sectors. In 2018, these partnerships led to the development of an electronic ticket data exchange system between the State of Ohio, local courts, and local law enforcement agencies, saving hours of manual data entry time.