Annual Review 2018


Health & Care







Health & Care

Civica delivers software and services to more than 500 health and care providers across the UK, Australia, Canada and the USA. Working across clinical and operational settings, the company is streamlining the delivery of unified care and enhancing financial and operational management.


Cloud delivery to more than



More than


processed using Civica systems annually

Care billing of


managed annually

UK & Ireland

Civica’s digital and cloud-based solutions are helping to achieve better clinical, financial and operational outcomes across the NHS and the private sector. From shared care records and electronic prescribing to automation of workforce and financial processes, we continued to expand our capability and our customer base.

Order intake comprised more than 30 agreements, underpinned by product development, cloud delivery and technology innovation to support more efficient and unified services.

Our clinical information management system, Cito, provides a foundation for digital health care, unifying digitised records and data into a real-time view of patient information and automating care pathways. With the first customers operational, Civica won 8 new contracts. These included Lancashire Care Foundation Trust, Guy’s and St Thomas’ Foundation Trust and University Hospitals of Leicester, one of the UK’s largest acute trusts.

As highlighted by the Secretary of State, electronic prescribing and medicines administration is a priority to safeguard patients and improve efficiency. Civica Prescribing software, which scored highest on the NHS HCIS Framework for ePrescribing requirements, supports safer medicines management, and gained new customers including Lincolnshire Partnership NHS Foundation Trust.

Paris patient and case management software is helping community-based health and social care teams to deliver care across many settings, including through online and offline mobile working. Progress included Children’s Services implementations for both Southern and Belfast Health and Social Care Trusts.

The business gained momentum with our latest managed cloud platforms for income and contract management and for patient-level costing and reporting, with 12 new contracts. Innovative developments underway include the use of cloud-based AI technology to analyse and gain insights from as many as 3 billion hospital data items.

More than half of acute Trusts using CostMaster software have now successfully reported under the new Costing Transformation Programme (CTP) standards, a year ahead of the national mandate. Roadmap partner West London NHS Trust also completed the first mental health trust submission.

During a difficult environment for residential care providers, Civica continued to build on its strong record as the leading provider of financial, workforce and care management software in the sector. Providing systems to support new ways of working and deliver cost savings, such as the use of machine learning in its workforce optimisation solution, Civica gained new contracts including, among others, Norse Care and Advinia Healthcare.

Following the end of the financial year, Civica acquired e-recruitment software specialist Trac Systems. Used by 160 Trusts, the company’s cloud software is the recruitment system of choice for the NHS, managing the complete process, from advertising vacancies and managing applications to induction, while supporting legislative compliance.

Australia & New Zealand

In August the Group acquired Geelong-based Carelink, a leading provider for the community care market with its cloud-based client management software. Solutions covering disability, mental health, aged care and child and family services support an increasingly digitalised and mobile workforce and enable people to access information online.

The acquisition provides a platform for growth in health & care, building on the activities of both companies to widen the deployment of our solutions globally. With 140 customers the business forms part of an expanded international health & care operation, with Carelink chief executive Craig Porte joining the international leadership team.

Civica’s NewHealth platform provides an integrated system to streamline health insurance management from new product launch to effective claims processing. It is used to manage a third of Australia’s private health policies, and more than AUD4 billion of claims each year.

Building on a strong foundation the company grew its involvement with customers, including a new large-scale agreement with HCF, Australia’s largest non-for-profit health fund. The programme, for a core system replacement, underpins a wider transformation programme for HCF to ensure affordable, high quality and customer-centric health care.

USA & Canada

In May 2018 the Group acquired master data management specialist VisionWare. While based in the UK, the company has an established position supplying health customers in the USA. Using sophisticated patient matching algorithms, the company’s Enterprise Master Patient Index (EMPI) identifies and matches patient records across multiple systems to ensure all records are accurate and up-to-date and to avoid duplication and error.

Civica continued to work closely with customers in Canada, where the company is helping transform community healthcare based on provision of an integrated system to support interdisciplinary care.