Annual Review 2018


Education & Libraries







Education & libraries

Civica is working with schools and colleges around the world to improve teaching, learning and administration, while helping library services to fulfil a vital educational, social and cultural role.



schools, colleges & libraries

Payment solutions for


students & employees

Cloud software handling


library loans

UK & Ireland

Civica delivers cloud-based education management and business software for thousands of UK schools and colleges, providing improvement and efficiency with an integrated view of learners, finances and resources. The Group supports customers in their migration to the cloud, with a portfolio of services from readiness assessment to ongoing management and optimisation.

Building on our financials platform which is used across multiple sectors, during the year we launched FinancialsLIVE, our latest cloud solution and our most comprehensive system for education finance teams. The system found favour with initial take up including Langley Park Learning Trust and Co-op Academies Trust.

Civica continued to develop the use of our HR & Payroll software and services for schools, with 8 new customers including among others North East Learning Trust, Osborne Co-operative Academy Trust and East Durham College. Following the end of the financial year, the Group also acquired e-recruitment software specialist Trac Systems.

In May 2018 Civica acquired Nationwide Retail Systems, an established provider of payment solutions for the education sector and the market leader in cashless catering systems. The business provides services for over 1 million school and college students and staff on a daily basis. Following the end of the financial year the Group launched Civica Cashless Solutions as an integral part of our platform Payments business.

In addition to Civica’s existing cloud payments software used across schools, the acquisition increased our market presence, adding specialist capabilities including an innovative identity management solution. Adopted by customers including Gwynedd Council and Tudor Grange Academy Trust, the solution has wide application from catering and vending to libraries, using smart card, biometric and proximity tagging technologies.

Civica’s college MIS system, REMS, saw further growth in our customer base and a 100 per cent renewal rate, with further education institutions continuing to manage the entire learner lifecycle.

In the libraries sector Civica made progress with our distinctive consortium model, supporting groups across the country and with new customers including Southend-on-Sea, joining the South East consortium, and Active Northumberland libraries.

Australia & New Zealand

Civica is the foremost provider with approximately 40 per cent of the schools market in Australia and a leadership position in the libraries sector, and during the year the company delivered an excellent performance.

Our flagship Education Suite provides a complete cloud-based school management system. New contracts included a long-term agreement worth more than AUD80 million with the Department for Education South Australia, to help transform learning and care across 900 schools. Civica’s Education Suite will provide the modern technology to support a community of 185,000 students and 30,000 teachers and administrators.

Our cloud software also provides a cost-effective way to manage school operations for independent and jurisdictional schools, finding favour with, among others, Perth Individual College, Hillside Christian College and The Montessori School, Kingsley.

During the year Civica built on our established partnership with leading specialist Frog Education and agreed a new collaboration with EdSmart, which provides a cloud-based system for streamlining and enhancing administration and relationship management.

Civica’s cloud-based and customer-centric system Spydus is at the forefront of library innovation, helping libraries embrace their role as modern day digital public spaces while improving services efficiency. We reinforced our leadership in the sector with strong momentum driven by product investments, new contracts and successful delivery.

Strong take up of Spydus10 software included new agreements with, among others, Northern Beaches Council, City of Gosnells and the Inner West Consortium, as well as a consortium of nine councils in Western Australia led by the City of Albany. We continued also with exciting innovations, including Spydus Home which provides personalised information for staff at a glance, with further developments underway to extend the use of AI and machine learning.


Civica continued to build on a strong track record in Singapore with our libraries platform comprising software technology together with staffing and collection services and managed library programmes.

The business proceeded to win new business, including a further multi-million dollar contract with the National Library Board of Singapore. The agreement sees Civica continue to provide the technology for the National Library, 26 public libraries and the National Archives of Singapore, to support the Board’s broader educational learning agenda.