Customer Services and Support

We’re committed to providing first class customer support. Our expert support team is on hand to help, and to make sure you get the most from your Civica products or services you can access a host of useful resources and information as follows.

Authority Suite

Get support for the Authority suite of products for State & Local Government, Public Safety, Justice & Courts including:

  • Authority ERP products
  • Authority Safety products
  • Authority Justice products

Contact Authority Support

Hours of operation

Civica support is available between 8:00am - 5:00pm Eastern Standard Time from Monday to Friday, excluding scheduled holidays listed below.

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day

Where a holiday occurs on a Saturday, Civica support is closed on the preceding Friday, and when a holiday occurs on a Sunday, Civica support is closed on the following Monday.

Some Public Safety customers have individual support arrangements which differ to these standard operating hours.

Service Desk

  • Technical support
  • Online call logging
  • Knowledge base and self-help facility

CLICK HERE

Request a call back

Please complete this form to contact Civica.

.

By clicking 'DOWNLOAD' I understand and agree to you using my information to respond to my inquiry and to email me further marketing communications from Civica. You can unsubscribe or select your email preferences at any time through our Email Preference Center.

Privacy – At Civica we take your privacy seriously. We collect data via our web site to operate effectively. We will use the information you provide to respond to your inquiry, and to email you further related marketing communications from Civica. 
You can read our full privacy notice here