Accelerate Digital Service Transformation with a Single View of the Citizen

Our MDM solution helps local authorities establish a single source of accurate citizen data to improve service quality and reduce costs.

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Local authorities in the UK are under pressure to do more with less: using digital technologies like self-service portals and data analytics to deliver higher-quality services at a lower cost to the taxpayer. And that requires a single, accurate view of the citizen.

Trusted by public sector organisations across the UK, our Master Data Management (MDM) solution helps local authorities create this golden record and accelerate their digital service transformation agenda – resolving more enquiries at first contact, optimising income and enabling citizen self-service.

We Implement a Single View of the Citizen to Deliver:

  • An accurate, complete and consistent view of all citizen data
  • Citizen self-service portals that draw from multiple data sources
  • Improved efficiency in traditional customer service channels
  • Improved data-sharing and collaboration between departments
  • A holistic view of service consumption for more informed decisions
  • Better outcomes – and a better experience – for the citizen

What Could a Single View of the Citizen Do for You?

Whatever your requirements or digital agenda, the first step is to master your data and deliver a single view of the citizen.

Improve Customer Service

We help local authorities enable digital self-service and drive traditional customer service efficiency, resolving more enquiries at first contact.

Optimise Income

Our matching algorithms can help identify instances of fraud, waste and abuse, translating into millions in cost savings for some customers.

Improve Social Care Outcomes

Data-sharing and collaboration means better coordinated care, allowing local authorities to service larger populations at lower costs.

Wolverhamption - Case Study

MDM Accelerates Public Service Modernisation for City of Wolverhampton Council

Wolverhampton’s MyAccount citizen services portal, underpinned by Microsoft Dynamics CRM and a Master Data Management solution from VisionWare, has improved access to online public services and driven significant cost savings for the West Midlands city. Download our case study to find out how.

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Empower social workers with usable data

Social workers are continuously trying to do more with less, and vulnerable children all over the UK are being left unprotected. Read this guide to learn how MDM can give practitioners access to high-quality data that will allow them to make impactful decisions at exactly the right time and enable early child intervention.

Download the guide

Find out More about Implementing a Single Citizen View

The Single Citizen View Buyers Guide

The Single Citizen View Buyers Guide

Read the buyers guide
Advisory Note Tackling Single Person Discount Fraud

Advisory Note Tackling Single Person Discount Fraud

Read the advisory note
Maximising the Success of Digital Services

Maximising the Success of Digital Services

Read the advisory note
Master Data Management for Local Government

Master Data Management for Local Government

Read the solution brief
Case Study: Ealing Council

Case Study: Ealing Council

Read the case study
Case Study: London Borough of Newham

Case Study: London Borough of Newham

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Speak with an Expert

Ready to learn more about what a single view of the citizen could do for your organisation? Fill out the form below to speak with one of our experts today.

 

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